Module 7 : Telephone Customer Service
By the end of this chapter, you will have learned: About telephone etiquette The advantages and disadvantages of telephone customer service 11 Tips for providing better telephone customer service Why an efficient employee will take pre-emptive measures to improve customer satisfaction 7.1: Telephone Etiquette Employees that are on the front-line represent the company; therefore, it is imperative that they uphold the image of the business by displaying professiona...
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