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How to deal with difficult people at work: calm an angry customer, stop complaints escalating and handle defensive colleagues.
Read post: How to deal with difficult people at work: practical techniques for tricky conversationsHow to make sure your compliance training is relevant, engaging and aligned with Gen Z employees' professional development expectations
Read post: From compliance to career growth: training for Gen ZHR and L&D leaders are great at developing others. Here's why leading by example means role modelling their own development too.
Read post: Who’s got you? Why L&D and HR leaders need to role model their own developmentFind out which L&D trends are dominating the landscape and what SMEs owners and HR managers need to know about for a thriving business.
Read post: Seven L&D trends SMEs need to know about – and how to implement themOver the last decade, we’ve witnessed unimagined change. Here's how Future Shock is impacting UK SMEs - and what action they can take.
Read post: Future Shock: what is it and why should you care?Without the right support, first-time managers can struggle with their new responsibilites. Here's how SMEs can help their people thrive.
Read post: Six steps SMEs need to give first-time managers a chanceOnce you’ve sent your details, one of our team will be in touch to talk you through your training options.
