Module 5 : Telephone Skills as a PA

1. Module 5 : Telephone Skills as a PA
   Telephone skills are crucially important to the success of any business. Customers often form an opinion - or even judgment - of your company based on a single phone call. Poor telephone skills leave a negative impression on your company and this opinion may prove difficult to overcome. Senior management often depends on competent PAs to attend to phone calls and screen callers. Presenting a professional image is equally important in person as well as on the telephone. In this module you w...
2. Admin, PA and Secretarial Diploma Module 5 - Includes Quiz