Sound Advice Podcast

In this episode, we explore why kindness at work is getting so much attention – and why it’s about far more than being nice. Sue Duraikan explains how remote and hybrid working have made those everyday, spontaneous acts of kindness harder to spot, and why kindness doesn’t just lift wellbeing – it can reduce absence and improve retention too.

She also tackles the big worry: can you be “too kind”? Sue shows how you can be kind and fair, kind and tough, and kind and direct – from saying no without letting someone down, to handling difficult conversations and formal processes like performance or absence management with care. She finishes with a simple seven-day “kindness workout” anyone can try – and see the effect it has on people around them.

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You’ll hear thought-provoking conversations with people from the world of L&D and HR who’ll unpack the issues that matter right now – from building capable managers to tackling everyday challenges in growing organisations. Each episode is practical, human and refreshingly jargon-light, with real stories and examples that make complex, relevant topics feel more manageable.

Averaging 8 to 10 minutes long, they’re the ideal length to take a short break away from the screen (and we all know how important that is), stand up and stretch, go for a walk, or take time out to make a tea.