Module 10: Customer Care

In this module you will learn: The importance of customer care Your role as a PA when dealing with customers Things you should avoid when dealing with customer care How to represent your company in a professional manner 10.1 Why is Customer Satisfaction Important? To begin with, customer care isn't just important, it's absolutely vital. ‘Quality is not what you put into a service or product; it's what a customer gets out of it' Peter Drucker Customers fund a company ...