Module 7 : Telephone Customer Service
By the end of this chapter, you will have learned: About telephone etiquette The advantages and disadvantages of telephone customer service 11 Tips for providing better telephone customer service Why an efficient employee will take pre-emptive measures to improve customer satisfaction 7.1: Telephone Etiquette Employees that are on the front-line represent the company; therefore, it is imperative that they uphold the image of the business by displaying professiona...
Get a quote
- We offer a price match guarantee.
- Set-up is simple, with a fully branded LMS, single sign-on and API integration.
- It works on desktop and mobile, so your team can train wherever suits them.
Once you’ve sent your details, one of our team will be in touch to talk you through your training options.