Module 10 : Developing your Skills on the Telephone
Even though we are undoubtedly in the technological era, the telephone and dealing with customer requests via telephone during their stay is still a key part of running a hotel. In this module, you will learn the following: The key to dealing with guests via the telephone. How to deal with a wake up call. How to deal with guest requests via the telephone. How to deal with room service. How to deal with complaints. 10.1 The key to dealing with guests via the telephone Fir...
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