Module 16: Dealing with Lost & Found and Late Checkouts
Within a hotel setting, it is important that the general manager is aware of what to do with the issue of items that have been left behind and when a guest checks out later than they are supposed to. In this module, you will learn the following: How to deal with the issue of items that have been lost and found. The length of time items are kept. How to deal with the issue of late checkouts. Dealing with special requests. 16.1 Dealing with Lost & Found It is an acce...
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