Module 6 : Types of Customers and Relationships
In this module, we will discuss the different types of customers that you will encounter during your time as a hotel manager and how to deal with their needs. We will examine the importance of building a good relationship with each guest to make sure that they are content with their stay in your hotel. So, we will examine the following. Types of customers. How to identify their requirements. Dealing with walk-in guests. Disabled guests. Issues of privacy and confidentiality. VIP guests....
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