Module 7 : Taking Reservations by Phone and Email
Being able to satisfactorily take reservations is an essential part of any hotel, as it is the one thing that makes sure that the guests are correctly allocated rooms for the duration of their stay. It is also the point where you are able to learn more about their needs, but there are strict protocols that need to be followed. In this module, you will learn the following: How to take reservations by phone. How to take reservations by email and online. Information you need to learn about th...
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