Module 8 : Welcoming Guests and Checking in and Checking Out
Whenever new guests arrive at your hotel, it is important that they are greeted in the correct manner and the checking in process is done quickly and professionally. In this module, you will learn the following: How to greet guests. How to perform the checking in procedure. How to assign the rooms. How to complete the checking out procedure. 8.1 Greeting Guests If we begin by looking at how you greet guests, then you need to provide a warm welcome from the moment they ...
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