Module 9 : The Do's and Don'ts of Interacting with Guests
In this module, we will carefully examine the way in which you interact with the guests. This is important to get correct because it will directly influence the experience that the guest has in the hotel. In this module, you will learn the following: How to correctly interact with the guests. The reasons why this makes a difference. How not to interact with the guests. The reasons why this makes a difference. 9.1 How to Interact with Guests When it comes to interacting wit...
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