Module 5: Customer Relationship Management
-
Module 5: Customer Relationship Management
Summary/What you will Learn What customer relationship management is and its importance to organisations; How to examine your customer base; Details about what customers expect from your company; How to measure customer relationship management; Common customer relationship management concerns and their solutions. 5.1 Introduction Customer relationship management, or CRM, is the practice of focusing on an organisation’s customers, their expectations and their needs. ...
-
Kick Start Your Career Module 5
- Includes Quiz
Request a quote
- We offer a price match guarantee.
- No hassle set-up. Fully branded LMS with single sign-on and API integration.
- Desktop and mobile compatible. Train anywhere, anytime.
Once submitted, a member of our team will be in touch to talk you through your training options.