Module 13 : Communication Skills in a Medical Office Part II
Objectives Nonverbal communication and body language (kinesics) Facial expressions, gestures, posture and eye contact Professional dress code in medical offices Cross-cultural capabilities and communication skills Communication Skills in a Medical Establishment - Part 2 – 6m08s 13.1 Introduction A professional and efficient medical secretary is an integral part of a successful healthcare facility. Doctors, nurses, laboratory staff members and patients depend on t...
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