Module 03: Introduction to Emotional Intelligence
What you will learn Using emotional intelligence (EI) for conflict resolution How EI improves salespeople, by overcoming objections, building rapport and handling rejection The importance of EI in teamwork Important EI skills, such as self-awareness, self-regulation, empathy, social skills and intrinsic motivation Introduction to Emotional Intelligence - 07m 42s 3.1 EI/EQ Emotional intelligence, or EI, which is sometimes also referred to as emotional quotient (EQ) is th...
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