Module 3: Aggression in Others
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Module 3: Aggression in Others
Objectives Learn how to deal with angry people, in a calm and effective manner; Learn how to be assertive and communicate your needs, without aggression; Learn how to remain calm during conflicts and prevent emotional overload; Learn how to create win-win resolutions, which resolve conflicts and create harmony; Learn how to build rapport with others, to prevent conflict and create cohesion. 3.1 Introduction Dealing with angry people can be difficult, at the best of tim...
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Conflict in the Workplace Module 3
- Includes Quiz
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