79 Videos

People don’t do what you want them to do because they aren’t clear about what you’ve asked. It's important to be specific and clear about what you want done, to check for understanding and to probe any potential problems.

Middle and junior managers in an organisation are the people who make change happen. A change initiative may be conceived by senior managers but it is the behaviour and actions of managers throughout the organisation which bring about its success - or failure.

This is a particularly tough challenge. It is difficult to confront someone who was appointed by a previous manager, especially if they've been told in the past that their performance was satisfactory. This video shows you how to handle this tricky situation.

Being promoted to manager means not being one of the gang anymore. It means working with former peers, some of whom might even have wanted your job. This video shows how to handle the worries about moving into management.

To establish credibility with your team you will need Empathy, Reliability, Integrity and Clarity. This video explains these concepts and shows how to employ them in everyday situations to build rapport with your people.

How do you create an environment where people feel highly motivated? Where they feel good about their work and how they contribute to the team? Whether you are a manager or not, this video illustrates what you can do to foster motivation in your workplace.

Delegating tasks can feel scary when you need them done well. But by setting clear parameters and agreeing areas where the other person has freedom to act (and where they don’t), you achieve so much more, without being stressed.

A messy, poorly organised workspace damages your ability to think clearly and work effectively. A tidy work area reduces stress, improves your state of mind and enables you to be more productive. Follow these great tips!

Certainty is a rare thing. Restructures, short-term contracts, difficult economic conditions and political instability lead to indecision and paralysis if not embraced head-on. Learn to accept the challenge of uncertainty by adopting a can-do positive mindset and by being clear about your sense of purpose.

Getting someone to listen to you properly means ensuring that they focus all their attention on you. So you need to choose your moment carefully. Here's how to secure full engagement and communicate effectively.

Knowing what to say to a colleague who has been recently bereaved can be tricky. This isn’t the time for well-intended but useless platitudes. To be most supportive and helpful, you need to take your cue from the bereaved person and this video shows you how.

Getting a positive response to your idea means choosing your timing carefully and understanding the needs of your manager. Influencing upwards requires you to anticipate objections and prepare throughly.