79 Videos

How do you respond when someone gives you feedback? It takes skill to deliver feedback effectively, and often it’s not given very well at all! This short video shows what to do to turn poorly delivered feedback into useful information to help you get better at your job.

Email is ubiquitous. We tend to send email messages without thinking, when we are rushed or feeling pressured. And that means we are likely to make mistakes. This video illustrates the ABC of effective email communication, so you get it right and look professional.

Successful telephone calls have a positive impact. This video shows how to make a ‘PIPPA’ call which results in a positive conversation. We only have a short time to make a positive impression. Watch the video to see how.

Effective time management is about focusing on key priority tasks which move you forward to where you want to be.

This video illustrates how to use questioning skills to help learners think through their aspirations. By understanding the learner's real motivations, managers can agree development goals that are effective, measurable and aligned with the needs of both the organisation and the individual.

An organisation which encourages people to share mistakes learns fast and is resilient. Watch this video to learn about the dangers of ‘vicious circles’ and the benefits of ‘virtuous spirals.’ See how by addressing a problem calmly, and by thinking through the consequences of mistakes, you achieve continuous improvement and better results all round.

The physical structure of the human eye means that when we are looking at words or data our eyes move in stops and starts, called ‘fixations’ and ‘saccades’. The ‘eye can lie’ because what we ‘see’ is not necessarily what is in front of us – we can transpose digits, omit data or repeat characters because of the way our eyes moves across the information. This short video explains why this is, and why all human beings sometimes make mistakes with data. .

Building connections with a wider network of colleagues can bring unexpected benefits. This short video shows how by initiating contact, sharing skills and knowledge, and offering to help where appropriate, you improve your understanding of your organisation and establish mutually beneficial working relationships.

How do you ever get things done when you’re constantly interrupted and surrounded by distractions? This video shows how to implement simple practical ideas to focus attention on your priority tasks, without getting side-tracked.

Busy workloads, stress and constant distractions make it difficult to concentrate effectively. This video shows how to get more done, even under pressure, by adopting an accuracy mindset which is proven to promote concentration skills.

We all have biases which impact our relationships and decision making. Check out your own bias (safely and privately) by watching the four short scenarios in this video. What do your responses tell you? See how you get on!

Your competency framework is your friend. Here's how to make it work for you in performance reviews, in promotional interviews and for your self-development. The video provides practical suggestions for making competencies work for you.