79 Videos

The secret to managing older workers is not really a secret at all. It is to treat them as you would anyone else. However, problems can arise when older workers do not perform as required and this video shows you how to handle that situation and also how to make the most of the experience which older workers can offer.

It is common to have people in your team who are experts in their field. An expert is in a good position to make your life difficult if you do not earn his or her respect. This video illustrates how to manage people who know more than you.

Taking over from a previous manager poses a big challenge, especially if your predecessor was popular. This video shows how to avoid the pitfalls facing you in this situation.

This video illustrates how to address performance issues before they become out-of-hand and shows how to give negative feedback to someone who is not performing to the required standard or to their full potential.

This video illustrates how to ask ‘Coaching Questions’ to help other people think through problems and tasks for themselves. A good coach knows how to use effective questions to open up people’s thought processes, enabling them to solve problems and achieve goals.

Managers determine how well change is delivered and even whether it's delivered at all. This short video explains the key role front-line managers play in making change happen.

This video illustrates the skills of behaviour-based selection interviewing, and how to conduct interviews that are effective, objective and legal. Also known as competency-based interviewing, this approach enables interviewers to gather evidence of a candidate's past performance.

Objectives - even agreed ones - are useless unless they actually happen. So here's how to get intellectual and emotional commitment to getting objectives achieved.

Sexual harassment is any unwelcome sexual approach. The key word is unwelcome. The only person whose opinion matters is that of the recipient of the approach. If the conduct is sexual and unwelcome then it is harassment regardless of what another person might think of it.

Being spoken to when you're focusing on something else damages your productivity and leads to wasted time, and even mistakes. So knowing how to manage interruptions whilst still showing respect to, and support for, your colleague, is a handy skill.

The secret of success is simple: don't over-worry about what you are going to say; focus instead on how you are going to get engagement and participation in the meeting. What are you going to ask them? How will you get them to contribute? And what do you want them to takeaway and remember at the end?

Some chat in the workplace can be good for morale and productivity. But taken too far it becomes a distraction and a cause of friction. This video shows how to deal with the chatty colleague without causing offence.