79 Videos

The way you behave at work impacts the people around you. Each one of us has a role to play in promoting team health and reducing stress levels. This video shows the simple but important things you can do each day to have a positive impact on how your colleagues are feeling and performing at work.

Performance Objectives that Work goes beyond the process of SMART to illustrate the importance of gaining not only agreement but emotional engagement too. The video illustrates how to achieve objectives through both intellectual and emotional engagement

Not liking someone for no reason is irrational, so we tend to find fault with them to back up our view. But workplace conflict is damaging and therefore finding a way to respect each other and work together positively is important.

If you think there's a problem with someone's performance, you're right to address it. But be clear, specific and factual about your concerns - and be open to the other person's perspective, too. Work together to explore and resolve the issue.

Effective positive feedback is prompt, specific and communicated clearly. Generic 'well done' type comments go unnoticed; praise given in response to particular behaviour reinforces performance you want to encourage.

This video, about managing absence, shows how to conduct a return-to-work interview and emphasises the importance of staying in touch with people who are away.

This video, about managing repeat absence, shows how to conduct an absence review meeting for those tougher absenteeism cases. It illustrates how to deal with tougher cases where absence is becoming a problem.

Presenter-led summary version of WHAM video on team management. W.H.A.M! is a performance management training programme for managers. There are only four reasons why people don't perform well at work: 1) they don't know What to do; 2) they don't know How they are doing; 3) they aren't Able to do it or 4) they aren't Motivated to do it. W.H.A.M!

It happens: someone else makes a mistake and you get the blame. But nobody apart from you cares! So don't waste time and energy on shifting the blame - it won't work anyway. Focus on fixing the problem.

People learn best when discovering things for themselves, so when coaching it's best to help the other person think through a problem or task using questions. Learn these practical phrases to use when coaching someone.

Using diverging and converging questions to open up someone's thinking, and then enabling them to evaluate options and decide what to do. Your aim is to help someone else think through a problem or task for themselves.

Your first few weeks in a new job are a time for learning fast. But how do you make a great start and show you're effective from Day One? You need a strategy to optimise your learning and that strategy involves asking questions. Discover which questions to ask and how to ask them to make your induction process go smoothly.