79 Videos

Sometimes, you know someone is wrong, and sometimes you just believe them to be wrong. And it’s important to know the difference! This video explores why you think someone else is wrong - and how to manage your reactions.

Nobody likes disagreement. But encouraging diversity of view and exploring ideas different from your own improves thinking and causes you to raise your game. Used skilfully, disagreement can result in better outcomes for everyone.

Why it's important to keep instinctive emotional reactions in check, explore criticism calmly and listen carefully to the answers.

If you let people get away with it once, they will do it again and again. This video shows how to deal with people who let you down in a way that preserves the working relationship.

Does time management look impossible as your task list gets longer and longer? Learn to agree priorities with your manager so you meet their requirements whilst also keeping your own stress levels under control.

W.H.A.M! is a performance management training programme for managers. There are only four reasons why people don't perform well at work: 1) they don't know What to do; 2) they don't know How they are doing; 3) they aren't Able to do it or 4) they aren't Motivated to do it. W.H.A.M!

Complaining colleagues and sarcastic jokers have a damaging and contagious impact on morale and productivity. But when their views are challenged and their motives questioned, it's possible to assert a more positive outlook and establish a happier workplace.

Smelly breath, noisy eating, body odour - this type of distraction and unpleasantness can be awkward to address. But if someone's antisocial habits are impacting you and your ability to concentrate at work you need to say something - but without damaging your working relationship.

People can sometimes appear to be difficult or awkward at work - they just don't seem to pull their weight, engage or cooperate. This video shows how to use clear, non-judgemental feedback to explore underlying causes and address the problem of unhelpful behaviour.

Don't allow lack of punctuality to go unremarked. This video illustrates how to comment on poor time keeping - and why you absolutely must!

There is no such thing as a person who does not like change. There is only the person who does not like the particular change that you want to implement. So you need to find out what that person's real objection to the proposed change is and deal with that.

The arrival of a new team member is an opportunity to develop a competent and valuable colleague. Your induction process should not overload the newcomer with information but provide clear information to help them get to grips with their new job quickly. Be positive and ask questions to find out exactly how you can help.